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Evidence Guide: BSBFRA301B - Work within a franchise

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBFRA301B - Work within a franchise

What evidence can you provide to prove your understanding of each of the following citeria?

Clarify requirements for working within a franchise

  1. Determine role and responsibilities as an employee within a franchise
  2. Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate
  3. Evaluate own skills to determine training needs to meet role and responsibilities within franchise
  4. Seek assistance from supervisor/line manager/owner to evaluate training needs and to meet these identified needs
  5. Request and negotiate any reasonable adjustments
Determine role and responsibilities as an employee within a franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate own skills to determine training needs to meet role and responsibilities within franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from supervisor/line manager/owner to evaluate training needs and to meet these identified needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request and negotiate any reasonable adjustments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify own contribution to meeting compliance requirements

  1. Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities
  2. Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan
  3. Undertake required audits, checks and associated tasks as per schedule
  4. Seek advice as required to resolve difficulties arising in performing scheduled tasks
  5. Accurately complete workplace records involved with meeting compliance requirements in a timely manner
Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake required audits, checks and associated tasks as per schedule

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice as required to resolve difficulties arising in performing scheduled tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately complete workplace records involved with meeting compliance requirements in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review own contribution to franchise operations

  1. Seek feedback from others to confirm that own role and responsibilities are being met
  2. Review own work to ensure that required tasks are undertaken as per schedules and work plans
  3. Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise
  4. Willingly offer and provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities
Seek feedback from others to confirm that own role and responsibilities are being met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review own work to ensure that required tasks are undertaken as per schedules and work plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Willingly offer and provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

demonstrated understanding of own role and responsibilities in the respective franchise operation

accurate record keeping for compliance with franchise requirements

techniques for supporting others to meet their roles and responsibilities in relation to the franchise requirements.

Context of and specific resources for assessment

Assessment must ensure:

access to business documentation, manager and other personnel in workplace.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

observation of presentations

oral or written questioning to assess knowledge of franchising arrangements and own role and responsibilities.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

communication and negotiation skills to clarify roles and responsibilities

organisational skills to ensure compliance with franchise requirements.

Required knowledge

occupational health and safety (OHS) requirements:

specific to nature and type of franchise

specific issues such as manual handling, machine guarding and hazardous substances

other legislation, codes of practice and national standards that apply to own work in a general way, for example:

fire safety regulations

codes of practice such as first aid and manual handling

Franchising Code of Conduct

franchise specific obligations as per franchise agreement and as discussed with supervisor/line manager/owner.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Role and responsibilities may include:

code of conduct or other set of expectations that contribute to maintaining brand image, homogeneity and identity

contributing to compliance requirements

responsibilities outlined in job description or other documentation or provided orally from manager

Reasonable adjustments may include:

any adjustments required by legislation and government policy to ensure that all people are treated equally in their employment and training, as far as is reasonably possible

Compliance requirements may include:

requirements under legislation. including OHS, the franchise agreement and local government by-laws

Audits, checks and associated tasks may include:

cleaning and hygiene schedules

product testing

quality control

stocktaking and removal of out-of-date stock

Advice may include:

information obtained from:

documentation

line manager and/or supervisor and/or owner

material safety data sheets (MSDSs)

online

suppliers' documentation